The Joy of Conflict Resolution > Book Excerpts

If you would like a taste of the contents of my book, The Joy of Conflict Resolution, you can download a pdf of an excerpt below.

A metaphor is worth a 1000 words
--from pages 103 and 104 (98 kb, pdf)

Tips on Probing
--from pages 133 - 135 (124 kb, pdf)

In conflict, each person feels hit first.