Resources: Articles, Videos, Books & Quotes > Recommended Reading

Axelrod, Larry and Johnson, Roy — Turning Conflict Into Profit
Two very experienced professionals provide insight in the "why" of organizational conflict and strategies to escape the "Conflict Trap".

Bellemare, Ken and Calderon, Deb — Wizbangers: 101 Quick, Action-Based Learning Activites for Speakers, Trainers and Teachers
This collection of short and snappy activities includes fun icebreakers, energizing “jolts” and simple magic.

Brinkman, Dr. Rick and Dr. Rick Kirschner — Dealing With People You Can't Stand
This book examines why people behave as they do and provides strategies to deal with specific types of challenging people - from "The Sniper" to "The Tank"

Brown, Brené — The Gifts of Imperfectionand I Thought it Was Just Me (but it isn’'t)
The author is a leading expert on shame, authenticity and belonging. Two worthwhile reads on an important subject that often underlies our ability (or inability) to deal effectively with conflict.

Carlson, Richard — Don't Sweat the Small Stuff at Work
Carlson compiles a wide variety of tips to help minimize stress and conflict, especially about things we may not be able to control.

Carson, Richard — Taming Your Gremlin: A Guide to Enjoying Yourself
This wonderfully light-hearted approach to our inner critic provides strategies to identify and manage our gremlins.

Cloke, Ken and Goldsmith Joan — Resolving Conflicts at Work
Their "8 Paths from Impasse to Transformation" offers insight into workplace conflict and concrete skills to help resolve it.

Covey, S. R. — The 7 Habits of Highly Effective People
Habits 4 (Think Win/Win) and 5 (Seek First to Understand) provide a rich summary of collaborative communication.

Crum, Thomas — The Magic of Conflict
Crum has adapted the Japanese martial art of aikido to what he calls the Aiki Approach to conflict resolution. Mental exercises for centering, photos of aikido postures and graphs of mindsets accompany this self-help manual.

Emerald, DavidThe Power of TED
David outlines ways to escape the Drama Triangle in life in general through TED (The Empowerment Dynamic).

Faber, A. and Mazlish, E. — How to Talk So Kids Will Listen & Listen So Kids Will Talk
This practical guide applies communication and conflict resolution skills to build cooperative relationships between parents and children.

Fisher, R. and Ury, W. — Getting to Yes: Negotiating Agreement Without Giving In
This was a landmark book on interest-based negotiations.

Fitzgerald, Maureen — Corporate Circles: Transforming Conflict & Building Trusting Teams
Maureen's book offers a practical and detailed approach to applying the "circle" approach to organizational conflict (I particularly like this approach, which recognizes that interpersonal conflict impacts the entire team). (

Hammond, Stephen — Managing human rights at work: 101 practical tips to prevent human rights disasters
Stephen's down-to-earth approach demystifies the complex and relevant subject. This easy read is a must for managers (

Heath, Chip and Dan — Made To Stick: Why Some Ideas Survive and Others Die
An excellent analysis of how to effectively influence people and communicate your ideas. They cover everything from teaching to marketing to social-change is a readable and entertaining work. This will be of particular interest to trainers and change-agents in organizations.

Jampolsky, Jerry — Love is Letting Go of Fear
Based on The Course in Miracles, this book explores fear and forgiveness and provides powerful tools to find inner peace.

LeBaron, Michelle — Bridging Troubled Waters: Conflict Resolution from the Heart
Geared to mediators and facilitators, Michelle's work includes sections on use of ritual, metaphor and story to bridge gaps and build relationship.

Lenski, Tammy — The Conflict Pivot: Turning Conflict Into Peace of Mind
For an overview, see the website:

Lerner, H. G. — The Dance of Anger
This insightful and prescriptive guide shows women how to turn anger into a constructive force for reshaping their lives. Men can also learn from her work.

MacDonald, Margaret Read — Peace Tales: World Folktales to Talk About
This compilation of stories of war and peace ranges from Aesop to Sufi tales and provides great food for discussion.

Martinuzzi, Bruna — The Leader as a Mensch: Become the Kind of Person Others Want to Follow
Bruna uses Emotional Intelligence to improve leadership impact and develop the humility, integrity, and honor that instills hope and confidence in others. This book is for anyone wanting to enhance the way he or she supports and influences others at work and in life. (

Mayer, Bernard —The Dynamics of Conflict Resolution: A Practitioner's Guide
Written for conflict resolution practitioners, this book "illuminates the thinking processes that drive the practice of successful conflict resolution." It covers such topics as "Power and Conflict" and "Culture and Conflict" and will deepen your understanding of many of the underlying dynamics at work in conflict.

Mayer, Bernard — Beyond Neutrality: Confronting the Crisis in Conflict Resolution
The author, a long-time and respected professional takes a critical look at the state of the conflict resolution profession and challenges the field to evolve to be of greater service to society. Very thought-provoking.

McLaren, Karla — The Language of Emotions: What Your Feelings Are Trying to Tell You
This book explores our emotions from the perspective that “each of [our] emotions contains vital skills and abilities that help [us] survive and thrive. It teaches us to be mindful of our emotions and the messages they send us.

Mina, Eli — The Complete Handbook of Business Meetings
Written by one of the top authorities on business meetings and Robert's Rules of Order. It covers everything from preparation to facilitation to minute-taking (

Myers, Pennie and Nance, Don — The Upset Book
This book combines a variety of concepts and skills with a customer service focus.

Nault, Kelly — When You're About To Go Off The Deep End, Don't Take Your Kids With You: A Step-By-Step Guide to Permanently Eliminate Chaos and Frustration in the Home, and Unleash The Ultimate Mom Within You (

Parry, Danaan, Warriors of the Heart
Meeting and working with Danaan changed my life and my view of conflict. This book provides us with ways to know ourselves and to be agents for positive change in the world. It is available through the Earthstewards Network.

Patterson, Kerry (et al) — Influencer: The Power to Change Anything
The braintrust behind Crucial Conversations, offers practical tips on leading change and influencing behaviours.

Patterson, Kerry and Grenny, Joseph — Crucial Conversation: Tools for talking when stakes are high.
Practical tools to handles life's most difficult and improtant conversations. Highly recommended.

Pinsky, Erica — Road to Respect: Path to Profit, How to Become an Employer of Choice by Building a Respectful Workplace
Engaging stories, powerful insights and concrete strategies to build a respectful workplace culture in today's highly diverse business climate. (

Powell, Dr. Elinor — The Heart of Conflict: A Spirituality of Transformation
Elinor examines conflict as a sacred and spiritual event and "explores the experience of going through the heart of the fire to find reconciliation, forgiveness, and healing" (

Ringer, Judy: — Unlikely Teachers: Finding the Hidden Gifts in Daily Conflict
This is a simple, yet powerful book that encourages and supports us to shift our perspectives on conflict. Judy integrates her passion for akido into her conflict work. Judy recenly released a CD entitled "Simple Gifts". On it, she combines stories, songs and affirmations which combine to help you get centred, open your mind and expand you ki. "A quick centering fix any time you need it". (

Schroder, Jill — Becoming: Journeying Toward Authenticity
Jill, a mediator and conflict resolution trainer (among things), shares pivotal moments in her life and the insights they brought, with several pieces on conflict resolution. (

Scieszka, Jon — The True Story of the Three Little Pigs
This light-hearted, illustrated reader shows there are two sides to every story and can be appreciated by children and adults alike.

Scott, Susan — Fierce Conversations
Susan brings her extensive experience as an executive coach and facilitator to show how we can achieve success at work and in life - one conversation at a time. Excellent resource for managers who employ a coaching approach with their reports.

Stone, D., Patton, B., and Heen, S. — Difficult Conversations: How to Discuss What Matters Most
A practical guide to mastering the conversations we dread. Loaded with examples and tips.

Sutherland, Jessie — Worldview Strategies: Transforming Conflict from the Inside Out (

Tavris, Carol — Anger: The Misunderstood Emotion
Tavis explores and dispels many common myths about anger.

Thompson, George and Jenkins, Jerry — Verbal Judo: The Gentle Art of Persuasion
An ex-police officer draws on his experiences to defuse situations and resolve tough issues.

Ury, W. — Getting Past No: Negotiating With Difficult People
This follow up to Getting To Yes focuses on ways to manage resistance and confrontation in negotiation.

Ury, W. — The Power of a Positive No
This respected author positions this book as a pre-quel to his earlier work, "Getting to Yes". He explains how a positive "no" is necessary to get to the right "yes" - one grounded in our values and interests.

Wilson, Brady — Love at Work: Why passion drives performance in the feelings economy
Brady’s provocative new book looks at leadership from the highest level of purpose and links emotional intelligence to concrete results. Very readable and worthwhile.

Winnett, Azriel — How to Build Relationships That Stick
A major key to happiness is the quality of our relationships with those who are near and dear to us, and with all those around us. Purchase the e-book.

Wright, Kim — Lawyers as Peacemakers: Practicing Holistic, Problem-Solving Law
One of my articles is included in this compilation that challenges the existing legal system to adopt a new paradigm. Buy the book.

Zutter, Deborah — Divorce Mediation: What You Need to Know
This short book is for people who are thinking about separating and who want to carefully choose an appropriate process.

Zutter, Deborah — Preparing for Mediation: A Dispute Resolution Guide
It is, as its name suggests, a guidebook with a map, a tool box and a cache of tips for success in preparing for mediation.